Appointments

Think Pharmacy First

Over 96% of pharmacies in the Midlands are offering treatment for comment conditions without a GP appointment. Patients can now self-refer for:

• Urinary Tract Infection(UTI in females aged 16-64)
• Shingles (18 years and over)
• Impetigo (Bacterial skin infection – 1 year and over)
• Infected Insect Bites (1 year and over)
• Sinusitis (12 years and over)
• Sore Throat (5 years and over)
• Otitis Media (Middle ear infection – 1 to 17 years)

If you go to a pharmacy with one of these conditions, the pharmacist will offer you advice, treatment or refer you to a GP or other health professional if needed. They will also update your GP health record, but your information will not be shared with anyone else.

Most pharmacies can provide prescription medicine for these conditions but contact them before visiting to check.

Book an appointment

From the 1st of September, we are moving to a Total Triage system for appointment booking.

When contacting the surgery via telephone or at the desk, patients will be required to disclose the nature of the clinical problem or request. All requests will then be reviewed by a clinician to decide the best course of action. We may need to ask additional questions to help prioritise patients who need more urgent care. We will then offer your the most appropriate appointment or signpost you to a more appropriate service.

We also offer some pre-bookable appointments as well as Saturday clinics – please contact the surgery for availability.

To request an appointment, you can:

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 0115 9614 583, Monday to Friday from 8:00 am to 6:30 pm
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

In this respect, if you require a home visit, you can help us by calling reception before 10:30am.

Chaperones

It is the policy of this practice to respect privacy, dignity, cultural and religious beliefs of our patients.  If you feel you would like a chaperone present during a physical examination by a doctor or other health professional, let us know.