COVID-19 Updates

COVID-19 Privacy Notice

(This Privacy Notice is to run alongside our standard Practice Privacy Notice)

Due to the unprecedented challenges that the NHS and we, [Practice Name] face due to the worldwide COVID-19 pandemic, there is a greater need for public bodies to require additional collection and sharing of personal data to protect against serious threats to public health. 

In order to look after your healthcare needs in the most efficient way we, [PRACTICE NAME] may therefore need to share your personal information, including medical records, with staff from other GP Practices including Practices within our Primary Care Network, as well as other health organisations (i.e. Clinical Commissioning Groups, Commissioning Support Units, Local authorities etc.) and bodies engaged in disease surveillance for the purposes of research, protecting public health, providing healthcare services to the public and monitoring and managing the Covid-19 outbreak and incidents of exposure.

The Secretary of State has served notice under Regulation 3(4) of the Health Service (Control of Patient Information) Regulations 2002 (COPI) to require organisations to process confidential patient information in the manner set out below for purposes set out in Regulation 3(1) of COPI.

Purpose of this Notice

The purpose of this Notice is to require organisations such as [PRACTICE NAME] to process confidential patient information for the purposes set out in Regulation 3(1) of COPI to support the Secretary of State’s response to Covid-19 (Covid-19 Purpose). “Processing” for these purposes is defined in Regulation 3(2) and includes dissemination of confidential patient information to persons and organisations permitted to process confidential patient information under Regulation 3(3) of COPI. This Notice is necessary to require organisations such as [PRACTICE NAME] to lawfully and efficiently process confidential patient information as set out in Regulation 3(2) of COPI for purposes defined in regulation 3(1), for the purposes of research, protecting public health, providing healthcare services to the public and monitoring and managing the Covid-19 outbreak and incidents of exposure.

 

Requirement to Process Confidential Patient Information

The Secretary of State has served notice to recipients under Regulation 3(4) that requires [PRACTICE NAME] to process confidential patient information, including disseminating to a person or organisation permitted to process confidential patient information under Regulation 3(3) of COPI, renewed 01 July 2022  until 31 October 2022

 

[PRACTICE NAME] is only required to process such confidential patient information:

 

  • where the confidential patient information to be processed is required for a Covid-19 Purpose and will be processed solely for that Covid-19 Purpose in accordance with Regulation 7 of COPI
  • From 01 July 2022 until 31 October 2022.

 

Covid-19 Purpose.

A Covid-19 Purpose includes but is not limited to the following:

  • understanding Covid-19 and risks to public health, trends in Covid-19 and such risks, and controlling and preventing the spread of Covid-19 and such risks
  • identifying and understanding information about patients or potential patients with or at risk of Covid-19, information about incidents of patient exposure to Covid-19 and the management of patients with or at risk of Covid-19 including: locating, contacting, screening, flagging and monitoring such patients and collecting information about and providing services in relation to testing, diagnosis, self-isolation, fitness to work, treatment, medical and social interventions and recovery from Covid-19
  • understanding information about patient access to health services and adult social care services and the need for wider care of patients and vulnerable groups as a direct or indirect result of Covid-19 and the availability and capacity of those services or that care
  • monitoring and managing the response to Covid-19 by health and social care bodies and the Government including providing information to the public about Covid-19 and its effectiveness and information about capacity, medicines, equipment, supplies, services and the workforce within the health services and adult social care services
  • delivering services to patients, clinicians, the health services and adult social care services workforce and the public about and in connection with Covid-19, including the provision of information, fit notes and the provision of health care and adult social care services
  • research and planning in relation to Covid-19.

Recording of processing

 A record will be kept by [PRACTICE NAME] of all data processed under this Notice.

 

Sending Public Health Messages

Data protection and electronic communication laws will not stop [PRACTICE NAME] from sending public health messages to you, either by phone, text or email as these messages are not direct marketing.

 

Digital Consultations

 

It ma also be necessary, where the latest technology allows [PRACTICE NAME]to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.


Research and Pandemic Planning

 

The Secretary of State has directed NHS Digital to collect, process and analyse data in connection with COVID-19 to support the Secretary of State’s response to COVID-19 and support various COVID-19 purposes set out in the COVID-19 Public Health Directions 2020, 17 March 2020 (as amended) (COVID-19 Direction) and below. This enables NHS Digital to collect data and analyse and link the data for COVID-19 purposes with other data held by NHS Digital. 

 

The purpose of the data collection is also to respond to the intense demand for General Practice data to be shared in support of vital planning and research for COVID-19 purposes, including under the general legal notice issued by the Secretary of State under Regulation 3(4) of the Health Service (Control of Patient Information) Regulations 2002 (COPI). 

 NHS Digital has therefore been requested by the joint co-chairs of the Joint GP IT Committee (JGPITC) (the BMA and RCGP) to provide a tactical solution during the period of the COVID-19 pandemic to meet this demand and to relieve the growing burden and responsibility on General Practices. On 15 April 2020 the BMA and RCGP therefore gave their support via JGPITC to NHS Digital’s proposal to use the General Practice Extraction Service (GPES) to deliver a data collection from General Practices, at scale and pace, as a tactical solution to support the COVID-19 response in the pandemic emergency period.

It is a requirement of the JGPITC that all requests by organisations to access and use this data will need to be made via the NHSX SPOC COVID-19 request process, that will triage and prioritise these requests and refer appropriate requests on to the NHS Digital Data Access Request Service (DARS).   NHS Digital will consult with representatives of the BMA and the RCGP on all requests for access to the data. An outline of the process for this agreed with the BMA and the RCGP is published here. Requests by organisations to access record level data from this collection will also be subject to Independent Group Advising on the Release of Data (IGARD) consideration. Data applicants will need to demonstrate they have a lawful basis to access the data for COVID-19 purposes. 

 

 

Benefits of this sharing

 

Organisations, including the Government, health and social care organisations and researchers need access to this vital data for a range of COVID-19 purposes, to help plan, monitor and manage the national response to the COVID-19 pandemic, which will help save lives. COVID-19 purposes for which this data may be analysed and used may include:

 

  • understanding COVID-19 and risks to public health, trends in COVID-19 and such risks, and controlling and preventing the spread of COVID-19 and such risks
  •  
  • identifying and understanding information about patients or potential patients with, or at risk of COVID-19, information about incidents of patient exposure to COVID-19 and the management of patients with or at risk of COVID-19 including: locating, contacting, screening, flagging and monitoring such patients and collecting information about and providing services in relation to testing, diagnosis, self-isolation, fitness to work, treatment, medical and social interventions and recovery from COVID19
  •  
  • understanding information about patient access to health services and adult social care services as a direct or indirect result of COVID-19, and the availability and capacity of those services • monitoring and managing the response to COVID-19 by health and social care bodies and the Government including providing information to the public about COVID-19 and its effectiveness and information about capacity, medicines, equipment, supplies, services and the workforce within the health services and adult social care services
  •  
  • delivering services to patients, clinicians, the health services and adult social care services workforce and the public about and in connection with COVID-19, including the provision of information, fit notes and the provision of health care and adult social care services; and
  •  
  • research and planning in relation to COVID-19.

 

Data may be analysed and linked to other data held by NHS Digital or held by other organisations to which access to the data is granted for COVID-19 purposes, through the process described above.

 

Data will be collected nationally from all GP Practices by NHS Digital every fortnight. All requests to access this data will be triaged through the NHSX SPOC COVID-19 request process and assessed and fulfilled by NHS Digital through DARS. This will significantly reduce the burden on General Practice at a time when demand on resources is high, enabling General Practice to focus on delivering health care and support to patients. It will also reduce compliance burden and risk for General Practice associated with sharing data and complying with the terms of the general legal notice issued under COPI, which applies to General Practices.

 

 

Legal Basis for this collection

 

NHS Digital has been directed by the Secretary of State under section 254 of the 2012 Act under the COVID-19 Direction to establish and operate a system for the collection and analysis of the information specified for this service: GPES Data for Pandemic Planning and Research (COVID-19). A copy of the COVID-19 Direction is published here:  https://digital.nhs.uk//about-nhs-digital/corporate-information-and-documents/directions-anddata-provision-notices/secretary-of-state-directions/covid-19-public-health-directions-2020.

 

Details of the information to be collected can be found on the NHS Digital website – Specification of this DPN. Type 1 objections will be upheld in collecting this data from General Practices and therefore the data for those patients who have registered a Type 1 objection with their GP will not be collected. The Type 1 objection prevents an individual’s personal identifiable confidential information from being shared outside of their GP Practice except when it is being used for the purposes of their direct care. The National Data Opt-Out will not apply to the collection of the data, as this is a collection which is required by law. 

 

This information is required by NHS Digital under section 259(1)(a) of the 2012 Act to comply with the COVID-19 Direction. In line with section 259(5) of the 2012 Act, all organisations in England that are within the scope of this Notice, as identified below under Health and Social Care Bodies within the scope of the collection, must comply with the requirement and provide information to NHS Digital in the form, manner and for the period specified in this Notice.   This Notice is issued in accordance with the procedure published as part of NHS Digital’s duty under section 259(8) of the 2012 Act. 

 

In August 2020, the NHS announced that the seasonal national flu immunisation programme criteria for 2020 - 2021 will be expanded to include patients on the SPL. Therefore, to provide information that will support the identification of patients at moderate or high risk of complications from flu, a revision to the weekly extract of data has taken place. This, version three of the extract for the purpose of maintaining and updating the SPL, will continue until the expiry of the COVID-19 Direction. This is currently 30th June 2022.  The frequency of the data collection may change in response to demand.

 

Data collection extracted on a weekly basis week commencing 13 April 2020

Revised weekly data collection. The first collection is due week commencing 28 September 2020

 

 

All patients with defined long-term medical conditions which pose a COVID-19 risk, identified as clinically extremely vulnerable to that risk and/or on certain drug treatments as below:

All patients with defined long-term medical conditions which pose a COVID-19 risk, identified as clinically extremely vulnerable/potentially clinically vulnerable to that risk and/or on certain drug treatments as below:

Medical Conditions that provide information on clinically vulnerable patients

·         Severe asthma and dust related lung disease with relevant treatment in the last 12 months (asthma treatment & prednisolone OR high dose cortiscosteroid safety card)

·         COPD emphysema, and associated lung diseases with relevant treatment in the last 12 months (COPD drugs OR high dose high dose cortiscosteroid safety card

·         Non-asthma and non-COPD respiratory disease

·         Cancer(haem and others)

·         Genetic, metabolic or autoimmune disease

·         Immunosuppression drugs in the last 12 months

·         Flu-like symptoms or respiratory tract infections from 1 November 2019

·         Transplants with severe Immunosuppression drug treatment in the last 12 months

·         Pregnant in last 9 months  

Medical Conditions that provide information on clinically vulnerable patients

·         Severe asthma and dust related lung disease with relevant treatment in the last 12 months (asthma treatment & prednisolone OR high dose cortiscosteroid safety card)

·         COPD emphysema, and associated lung diseases with relevant treatment in the last 12 months (COPD drugs OR high dose high dose cortiscosteroid safety card

·         Non-asthma and non-COPD respiratory disease

·         Cancer(haem and others)

·         Genetic, metabolic or autoimmune disease

·         Immunosuppression drugs in the last 12 months

·         Flu-like symptoms or respiratory tract infections from 1 November 2019

·         Transplants with severe Immunosuppression drug treatment in the last 12 months

·         Pregnant in last 9 months 

 

No change

·         Patients designated separately as at risk from COVID-19 using high/medium/low risk SNOWED CT Codes, for example

·         Patients designated separately as at risk from COVID-19 using high/medium/low risk SNOWED CT Codes, for example

 

No change

Patients with a COVID-19 activity code

Patients with a COVID-19 activity code

 

No change

 

Clinically vulnerable patients (eligible for seasonal flu vaccination)

·         Chronic Respiratory disease

·         Unresolved asthma with recent asthma drug treatment (in the last 12 months) or has ever had an emergency hospital admission due to asthma

·         Chronic heart disease

·         Unresolved chronic kidney disease stage3,4 and 5

·         Unresolved diabetes mellitus

·         Unresolved immunosuppression diagnosis

·         Immunosuppression procedure in the last 12 months

·         Chronic Liver disease

·         Chronic neurological disease

·         Pregnant in the last 9 months (different cluster to clinically extremely vulnerable group)

·         In patients aged 16 and over : BMI of 40+ in the last 12 months

·         In patients aged 16 and over : Latest BMI in the last 3 years was 40+

·         Learning disability (including Down’s)

·         Has a “requires flu vaccination” code

·         Identified as a healthcare worker in the last 12 months

·         Household contact of an immunocompromised individual

 

Other Potentially clinically Vulnerable patients

·         Unresolved hypertension

·         Pulmonary hypertension

·         Dementia

·         Systemic lupus

·         Discoid and non-systemic lupus

·         Psoriasis

·         Rheumatoid arthritis and associated disorders

 

Additional Data items for Patients from the above groups

·         Latest ethnic category code (all groups)

·         Earliest code indicating that the patient has died (all groups)

·         Latest smoking status (all groups)

·         Blood pressure from the last 2 years (all groups)

·         In patients aged 16 and over: all BMI and weight in last 5 years plus height (all groups)

·         IFCC-HbA1c in the last 2 years (for diabetic patients in the flu group only)

·         Latest COPD resolved and admission codes (for COPD Patients in the clinically extreme vulnerable group only)

·         ACE inhibitors, ARBs and non-steroidal anti-inflammatory drugs in the last 12 months (all groups)

·         Latest asthma emergency admission codes (for asthma patients in flu group only)

·         Asthma-related drug treatments in the last 12 months (for asthma patients in the flu group only)

 

 

 

 

The Secretary of State has directed NHS Digital to collect, process and analyse data in connection with COVID-19 to support the Secretary of State’s response to COVID-19 and support various COVID-19 purposes set out in the COVID-19 Public Health Directions 2020, 17 March 2020 (COVID-19 Direction) (as amended) (COVID-19) Direction) and below. This enables NHS Digital to collect data and analyse and link the data for COVID-19 purposes with other data held by NHS Digital. The rationale for changing the data extraction is that the initial data collection was based on an existing specification for flu vaccination eligibility. This data extraction was then refined in order to more accurately reflect the patients who are clinically extremely vulnerable to COVID-19 and also to minimise the data we are collecting. A further refinement of the data extraction has taken place leading to the inclusion of new data being extracted. This will provide information to inform vaccination programmes. This General Practice Extraction

 

Service (GPES) data will be extracted weekly and be used to assist in producing a weekly update of the SPL. The objective of this collection is on an ongoing basis to identify patients registered at General Practices who may be: • clinically extremely vulnerable if they contract COVID-19 • at moderate or high risk of complications from flu or COVID-19. The data collected will be analysed and linked with other data NHS Digital or other organisations hold to identify: • a list of clinically extremely vulnerable patients who will be advised to take shielding measures to protect themselves. Advice given to these patients has been published by Public Health England and is available here: https://www.gov.uk/government/publications/guidance-on-shielding-and-protectingextremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protectingextremely-vulnerable-persons-from-covid-19#what-do-we-mean-by-extremelyvulnerable • a list of patients at moderate or high risk of complications from flu to inform the flu call/recall vaccination programme.

 

 

Further information on the flu programme can be found here: Coronavirus (england.nhs.uk)

 

The extract may also be used for future direct care purposes relating to the COVID-19 outbreak. The methodology NHS Digital has used to produce the SPL is explained in detail and is published on the NHS Digital SPL website page here:

 

https://digital.nhs.uk/coronavirus/shielded-patient-list Patients

 

added to the SPL will be contacted by post, email (and/or SMS message where this is necessary) by the NHS on behalf of the Chief Medical Officer, Chris Whitty, to:

 

 

  • offer a flu vaccination or to contact non-responders who remain unvaccinated (as per NHS England specifications for the service). The SPL will also be used to inform GPs of their individual patients on the SPL, by flagging those patient records on GP patient record systems. The SPL will be shared with a variety of other organisations involved in the care and support of those patients and for planning, commissioning and research purposes associated with COVID-19. Full details of those with whom information has been shared can be found on the NHS Digital SPL website here:

https://digital.nhs.uk/coronavirus/shielded-patient-list/distribution.

 

Requests by organisations to access record level data from this collection will be subject to Independent Group Advising on the Release of Data (IGARD) consideration. Data applicants will need to demonstrate they have a lawful basis to access the data for COVID-19 purposes.

 

Benefits of the collection

 

Organisations, including Government, health and social care organisations need to access this vital data for a range of COVID-19 purposes, to help plan, monitor and manage the national response to the COVID-19 pandemic, which will help save lives. COVID-19 purposes for which this data may be analysed and used may include: • understanding COVID-19 and risks to public health, trends in COVID-19 and such risks, and controlling and preventing the spread of COVID-19 and such risks • identifying and understanding information about patients or potential patients with, or at risk of COVID-19, information about incidents of patient exposure to COVID-19 and the management of patients with or at risk of COVID-19 including: locating, contacting, screening, flagging and monitoring such patients and collecting information about and providing services in relation to testing, diagnosis, self-isolation, fitness to work, treatment, medical and social interventions and recovery from COVID19. Data will be analysed and linked to other data held by NHS Digital or held by other organisations to which access to the data is granted for COVID-19 purposes, through the process described above. Data will be collected nationally from all General Practices by NHS Digital every week. All requests to access this data will be through Data Access Request Service (DARS). This will significantly reduce the burden on General Practice at a time when demand on resources is high, enabling General Practice to focus on delivering health care and support to patients. It will also reduce compliance burden and risk for General Practice associated with sharing data and complying with the terms of the general legal notice issued under the National Health Service (Control of Patient Information Regulations) 2002 (COPI), which applies to General Practices Patients facing the greatest risk if they contract COVID-19 and/or are in the moderate to high risk of complications from flu:

 

  • will be identified and known to health organisations
  • will have a greater awareness of the recommended preventative shielding measures
  • will be able to follow clear advice
  • will be able to ask for help and support, including social care support and essential food supplies, through the Extremely Vulnerable Persons service operated by gov.uk.

 

It will enable the SPL to be updated weekly to identify new patients and changes to patients on the List and will enable support provisions to be more dynamic and responsive to both social and clinical need.

 

It will also enable vital planning, commissioning, and research to be carried out for COVID-19 purposes. If patients facing the greatest risk follow advice, it is hoped that this will contribute to the delay and mitigation of the spread of COVID-19 and save lives.

 

 

Visitors to The Practice

 

We have an obligation to protect our staff and employees’ health, so it is reasonable for staff at [PRACTICE NAME]to ask any visitors to our practice to tell us if they have visited a particular country, or are experiencing COVID-19 symptoms. This must only be in pre-approved circumstances and we would also ask all patients to consider government advice on the NHS 111 website and not attend the practice.

 

Where it is necessary for us to collect information and specific health data about visitors to our practice, we will not collect more information than we need, and we will ensure that any information collected is treated with the appropriate safeguards.

 

 

 Review and Expiry of this Notice

This Notice will be reviewed on or before 31 October 2022 and may be extended by The Secretary of State.  If no further notice is sent to [PRACTICE NAME] by The Secretary of State this Notice will expire on 31 October 2022.


01/03/2022

How to book your Covid Vaccine

Covid vaccination clinics continue to run alongside routine care, you can arrange an appointment for a COVID vaccine through the national booking site, dedicated phone line or email.
You do not have to be registered with us to attend for a Covid vaccine.
Click the link below to arrange your appointment online.
Covid phone line: 0115 8832409
Email: nnccg.c84010@nhs.net


Vaccine Passports

Please click here to view the latest information regarding vaccine passports and how to download the NHS app. Please do not contact your GP surgery to ask about the Vaccine Passport, they can't do anything to make it visible.

Your vaccine passport will be avaliable via the NHS App. If you don't want to use the NHS App COVID-19 Vaccine Passport, after 17th May, you can phone 119 to request a paper certificate is posted to you (which should take around 5 days to reach you in the post).


We are very excited to be running our first in-house Covid-19 vaccination clinic on Tuesday 23rd February.

Whilst our clinicians will be vaccinating our most at risk patients, there will be a limited number of routine appointments available to book that day.

As the surgery will be extremely busy on Tuesday morning please avoid coming to the surgery unless you have a pre-booked appointment. Prescription requests and general queries can be emailed to our practice email: nnccg.c84010@nhs.net
You can also post prescription requests into our post box.
We appreciate your patience and cooperation whilst we run these essential clinics.

Have any queries regarding the Covid-19 vaccination?

Please don't contact the surgery, instead call 0300 500 80 80 or email enquiries@nottscc.gov.uk with any queries. This will help keep our phone lines free for patients requiring appointments.


IMPORTANT NOTICE REGARDING FACE COVERINGS

 

Our guidelines for wearing face coverings of any kind have been reviewed over recent weeks due to the high number of COVID-19 cases across the country. We need to keep patients and staff safe and also ensure everyone feels safe attending the practice. Following guidance from the LMC (Local Medical Council) we have now made amendments to our guidelines which are outlined below. This guidance has been shared amongst all members of staff and can also be found on our Facebook or website.

 

ATTENDING APPOINTMENTS

Patients who feel unable to wear a face mask for health or personal reasons are being asked to wear a face shield provided by the practice. If the patient feels this is unacceptable a video or telephone consultation should be considered.

On occasions where video/telephone appointments are not suitable, such as if the patient requires some form of physical contact, we ask patients:

  • Not to attend the practice until your exact appointment time - no earlier.
  • Let us know you have arrived by either alerting the receptionist from the doorway or using the self-check in screen by the sliding doors.
  • You can then either wait in the foyer or in the education room next to the main entrance.
  • Your clinician will be notified that you are unable to wear a face covering and continuing the appointment is at their discretion.
  • Once your name is called on the patient call screen you must go straight to the consulting room.

We also ask patients with a face-to-face appointment to attend alone wherever possible. This avoids overcrowding in our waiting area and consulting rooms.  

 

REDUCING FOOTFALL

Over the recent weeks footfall into the practice has increased causing our waiting area to be a little more crowded and we need to ensure social distancing is adhered to.

We have taken the following steps to reduce footfall into the practice:

  • Our practice email (nnccg.c84010@nhs.net) is available for any non-urgent requests and queries.
  • You are able to request and collect medications through your nominated pharmacy; this can also be managed through your online account.  
  • A post-box is located by the main door (car park entrance) for you to post any requests or queries.

We do hope that this detailed explanation of our procedure whist attending the surgery makes it clear what you should expect from the staff here at Trentside and in return what we expect from our patients.

We thank you for all your help and consideration during these very trying and difficult times.


  Latest information: Clinically extremely vulnerable people

February 1st 2021

Statement from Nottingham Clinical Commissioning Group:

Due to a processing error, those under the age of 70 who are clinically extremely vulnerable have received a letter signposting them to a SwiftQueue link only eligible for the over 70s.

A second letter has been sent to rectify this and will direct them to a bespoke page on the website where they are able to book their Covid-19 vaccination.

Anyone under the age of 70 who is clinically extremely vulnerable will need to bring their second invitation letter or their shielding letter to their appointment as proof that they are eligible for vaccination.

A spokesperson for NHS Nottingham and Nottinghamshire CCG said: “Letters have been sent to the over 70s cohort and those who have been identified as clinically extremely vulnerable. People under the age of 70 who have been identified as clinically extremely vulnerable will receive a second letter with a bespoke link to book their Covid-19 vaccination. They will need to bring this second letter to their appointment as proof that they are eligible.”

Over 70s who have received the letter can use the link as normal.

We apologise for any inconvenience caused.


Covid Vaccine for Housebound Patients

January 25th 2021

Are you waiting for a home visit for your vaccine?

Do you support an elderly housebound relative/friend who is waiting for a Covid vaccination?

Please ensure Trentside Medical Group know who you are.

We need consent from the patient OR the person who has Lasting Power of Attorney in order to vaccinate in their own home.

There is a short form which can be completed in advance. It is very helpful to have this consent form completed before we arrange an appointment.

The form can be downloaded from the Practice website, emailed to the patient/family member or collected from surgery on paper.

We hope to start vaccinating our housebound patients very soon.

There are hundreds of you, so please continue to be patient.  If it is at all possible to bring loved ones to the surgery for the vaccine, this would be very, very helpful in speeding up the roll out.  We can even administer it in the car!

If you are the carer or hold LPA for a family member or friend please consider giving us your details for future reference and to facilitate arrangements for the second dose.

            Email the completed form to NNESTCCG.C84010@nhs.net

Thank you for your help in getting things moving as fast as possible.

Covid Vaccine consent form



Supporting the COVID vaccination programme in the Nottingham City and Nottinghamshire region.

January 21st 2021

This practice is supporting the COVID vaccination programme TODAY - Friday 22nd January

We will not be operating as usual during normal practice hours. For appointments, please ring within Surgery opening hours on Monday.

All patients who had appointments that needed to be cancelled have been contacted. Call us as normal and we will advise you on the best place to call for the service you need.

We will be open as normal on Monday 25th January.

If you need urgent medical attention that cannot wait, please call 111.


COVID-19 VACCINE UPDATE

January 2021

Trentside Medical Group are pleased to announce that we are starting to see the arrival of the first COVID-19 vaccines for our patients. We are working with our colleagues in Primary Care to deliver these to our patients as soon as we receive them, on a rolling programme for the coming weeks/months.

Please note that we are all following the national guidelines and priorities as set out by the Joint Committee for Vaccine and Immunisations which means we are firstly prioritising Care Home residents, staff and then patients aged over 80. As the vaccines are being shared out nationally we will only be receiving our share. This means we have to prioritise within the eligible groups themselves in order to vaccinate the most vulnerable first.

All eligible patients will be contacted in due course in accordance with national priorities and when the vaccines are available to us. We understand the desire and urgency to receive the vaccine as early as possible, either for themselves or their relatives/friends but we do need your help. We ask you to please be as patient as possible and do not ring the surgery to try and book a COVID-19 vaccine appointment or you will overwhelm our ability to cope. As more and more vaccines become available and as per the national priorities, we will contact patients in an organised way that also enables us to continue providing our normal services as far as possible. Occasionally this could mean pre-booked appointments have to be moved at quite short notice. This is so staff can deliver these vaccines as they must be administered to patients within a specified time after delivery. We apologise in advance if you have an appointment that needs to be changed for this reason but we hope that you will understand.

Our staff, along with thousands of others across the country are excited to be able to start vaccinating against Covid-19 and we are working incredibly hard. We thank you in advance for your patience, cooperation and consideration of all staff during this process.

The Trentside Team


IMPORTANT RE COVID VACCINE APPOINTMENTS.

 7th January 2021

We are aware that some people may be booking their COVID vaccine appointments at Richard Herrod Centre through Swift Queue without waiting for their official letter. Whilst this is permissible, it is for over 80 year olds only at this moment. Please be aware that if you book an appointment slot and you are NOT over 80 years of age, it will not be accepted at the receiving end, and you will be turned away when you get there. This means that the appointment will have been wasted and this will likely slow down the vaccine roll out programme, and delay your vaccine.

PLEASE don’t try to book in unless you are over 80years of age. Wait for NHS to write to you.

A plea from NHS staff:

Please make sure you and your family all dig out your NHS number and have a copy of it immediately to hand for when you or they are called for the COVID jab. From my colleagues on the front line this is far and away the biggest bottle neck when it comes to administering the vaccine to as many people as quickly as possible. Please also take ID with you e.g passport or driving licence.



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